Öz
Purpose: Due to the increasing global competition in higher education, institutions are increasingly applying Balanced Scorecard (BSC), one of the commonly known strategic management tools in order to set measurable targets, and there are many studies on the subject in the literature. In this research it is aimed to organize the criteria that are used in university performance evaluation by providing an in-depth look at the BSC practices in higher education institutions.
Methodology: Within the scope of the study, research articles published in the international literature since 2003 are examined and the criteria used in the measurement of university performance are grouped and organized.
Findings: The research reveals that the BSCs for higher education institutions differ considerably in terms of both criteria and sub-dimensions in which the criteria are included. In this research, 540 criteria are reviewed under to 104 titles and the criteria under each title are presented in detail.
Originality: It is expected that the study will guide future research on performance evaluation and strategic planning in higher education through providing a rich pool of criteria to consider.
Anahtar Kelimeler
Balanced Scorecard Higher Education Strategy University Success Criteria
Kaynakça
- Al-Ashaab, A., Flores, M., Doultsinou, A. ve Magyar, A. (2011). “A Balanced Scorecard for Measuring the Impact of Industry–University Collaboration”, Production Planning ve Control, 22(5-6), 554-570.
- Al-Hosaini, F. ve Sofian, S. (2015). “A Review of Balanced Scorecard Framework in Higher Education Institution (HEIs)”, International Review of Management and Marketing, 5(1), 26-35.
- Aljardali, H., Kaderi, M. ve Levy-Tadjine, T. (2012). “The Implementation of the Balanced Scorecard in Lebanese Public Higher Education Institutions”, Procedia - Social and Behavioral Sciences, 62, 98-108.
- Beard, D., (2009). “Successful Applications of the Balanced Scorecard in Higher Education”, Journal of Education for Business, 84(5), 275-282.
- Beard, D. ve Humphrey, R.L. (2014). “Alignment of University Information Technology Resources with The Malcolm Baldrige Results Criteria for Performance Excellence in Education: A Balanced Scorecard Approach”, Journal of Education for Busines, 89(7), 382-388.
- Cullen, J., Joyce, J., Hassall, T. ve Broadbent, M. (2003). “Quality in Higher Education: from Monitoring to Management”, Quality Assurance in Education, 11(1), 5-14.
- De Andrade, J.B.S.O., Garcia, J., De Andrade Lima, M., Barbosa, S.B., Heerdt, M.L. ve Berchin, I.I. (2018). “A Proposal of a Balanced Scorecard for an Environmental Education Program at Universities”, Journal of Cleaner Production, 172, 1674-1690.
- Güran, M., Kahveci, E. ve Oyman, S. (2015). “Performans Ölçümünde Dengeli Sonuç Kartı Uygulaması”, Verimlilik Dergisi, 1, 55-85.
- Kaplan, R. ve Norton, D.P. (1992). “The Balanced Scorecard: Measures That Drive Performance”, Harvard Business Review, 70(1), 71-79.
- Kaplan, R.S. ve Norton, D.P. (1996). “Translating Strategy into Actions: The Balanced Scorecard”, Harvard Business School Press, Boston.
- Kaplan, R.S. ve Norton, D.P. (2004). “Strategy Maps: Converting Intangible Assets into Tangible Outcomes”, Harvard Business Press, Boston.
- Karathanos, D. ve Karathanos, P. (2005). “Applying the Balanced Scorecard to Education”, Journal of Education for Business, 80(4), 222-230.
- Öztürk, Z., ve Çilhoroz, İ.A. “Sağlık Kurumlarında Dengeli Puan Cetveli Konulu Çalışmaların Bilim Haritalama Tekniğine Göre Analizi”, Verimlilik Dergisi, 3, 55-74.
- Papenhausen, C. ve Einstein, W. (2006). “Implementing the Balanced Scorecard at a College of Business”, Measuring Business Excellence, 10(3), 15-22.
- Philbin, S.P. (2011). “Design and Implementation of the Balanced Scorecard at a University Institute”, Measuring Business Excellence, 15(3), 34-45.
- Sayed, N. (2013). “Ratify, Reject or Revise: Balanced Scorecard and Universities”, International Journal of Educational Management, 27(3), 203-220.
- Taylor, J. ve Baines, C. (2012). “Performance Management in UK Universities: Implementing the Balanced Scorecard”, Journal of Higher Education Policy and Management, 34(2), 111-124.
- Valderrama, T.G., Cornejo, V.R. ve Bordoy, D.R. (2013). “Balanced Scorecard and Efficiency: Desing and Empirical Validation of Strategic Map in the University by Means of DEA”, American Journal of Operations Research, 3, 30-52.
- Wu, H., Lin, Y.K. ve Chang, C.H. (2011). “Performance Evaluation of Extension Education Centers in Universities Based on the Balanced Scorecard”, Evaluation and Program Planning, 34(1), 37-50.
- Yu, M.L., Hamid, S., Ijab, M.T. ve Soo, H.P. (2009). “The e-Balanced Scorecard (e-BSC) for Measuring Academic Staff Performance Excellence”, Higher Education, 57(6), 813-828.
- Zangoueinezhad, A. ve Moshabaki, A. (2011). “Measuring University Performance Using a Knowledge-Based Balanced Scorecard”, International Journal of Productivity and Performance Management, 60(8), 824-843.
Öz
Amaç: Yükseköğretimde artan küresel rekabet dolayısıyla kurumlar ölçülebilir hedefler koymak amacıyla stratejik yönetim araçlarından Dengeli Puan Kartı (DPK) uygulamalarına yer vermekte ve literatürde konuyla ilgili birçok araştırma bulunmaktadır. Çalışmada, yükseköğretim kurumlarında DPK uygulamalarına derinlemesine bir bakış sunularak, üniversite performans değerlendirmesinde kullanılan kriterlerin derlenmesi amaçlanmaktadır.
Yöntem: Çalışma kapsamında, uluslararası literatürde 2003 yılından itibaren yayınlanmış araştırma makaleleri incelenmiş ve üniversite performansının ölçümünde kullanılan kriterler gruplanarak derlenmiştir.
Bulgular: Yapılan araştırma, yükseköğretim kurumları için ortaya konan DPK’ların hem kriterler hem de kriterlerin yer aldığı alt boyutlar açısından oldukça farklılaştığını ortaya koymaktadır. Çalışmada, incelenen çalışmalarda yer alan 540 kriter, 104 başlıkta incelenmiş ve bu başlıklar belli temalara göre gruplanarak her bir başlıkta yer alan kriterler detaylı bir biçimde sunulmuştur.
Özgünlük: Çalışmanın yükseköğretimde performans değerlendirmesi ve stratejik planlama üzerine çalışacak gelecek araştırmalara bir kriter havuzu vasıtasıyla yol gösterici olması beklenmektedir.
Anahtar Kelimeler
Dengeli Puan Kartı Yükseköğretim Strateji Üniversite Başarı Kriterleri
Kaynakça
- Al-Ashaab, A., Flores, M., Doultsinou, A. ve Magyar, A. (2011). “A Balanced Scorecard for Measuring the Impact of Industry–University Collaboration”, Production Planning ve Control, 22(5-6), 554-570.
- Al-Hosaini, F. ve Sofian, S. (2015). “A Review of Balanced Scorecard Framework in Higher Education Institution (HEIs)”, International Review of Management and Marketing, 5(1), 26-35.
- Aljardali, H., Kaderi, M. ve Levy-Tadjine, T. (2012). “The Implementation of the Balanced Scorecard in Lebanese Public Higher Education Institutions”, Procedia - Social and Behavioral Sciences, 62, 98-108.
- Beard, D., (2009). “Successful Applications of the Balanced Scorecard in Higher Education”, Journal of Education for Business, 84(5), 275-282.
- Beard, D. ve Humphrey, R.L. (2014). “Alignment of University Information Technology Resources with The Malcolm Baldrige Results Criteria for Performance Excellence in Education: A Balanced Scorecard Approach”, Journal of Education for Busines, 89(7), 382-388.
- Cullen, J., Joyce, J., Hassall, T. ve Broadbent, M. (2003). “Quality in Higher Education: from Monitoring to Management”, Quality Assurance in Education, 11(1), 5-14.
- De Andrade, J.B.S.O., Garcia, J., De Andrade Lima, M., Barbosa, S.B., Heerdt, M.L. ve Berchin, I.I. (2018). “A Proposal of a Balanced Scorecard for an Environmental Education Program at Universities”, Journal of Cleaner Production, 172, 1674-1690.
- Güran, M., Kahveci, E. ve Oyman, S. (2015). “Performans Ölçümünde Dengeli Sonuç Kartı Uygulaması”, Verimlilik Dergisi, 1, 55-85.
- Kaplan, R. ve Norton, D.P. (1992). “The Balanced Scorecard: Measures That Drive Performance”, Harvard Business Review, 70(1), 71-79.
- Kaplan, R.S. ve Norton, D.P. (1996). “Translating Strategy into Actions: The Balanced Scorecard”, Harvard Business School Press, Boston.
- Kaplan, R.S. ve Norton, D.P. (2004). “Strategy Maps: Converting Intangible Assets into Tangible Outcomes”, Harvard Business Press, Boston.
- Karathanos, D. ve Karathanos, P. (2005). “Applying the Balanced Scorecard to Education”, Journal of Education for Business, 80(4), 222-230.
- Öztürk, Z., ve Çilhoroz, İ.A. “Sağlık Kurumlarında Dengeli Puan Cetveli Konulu Çalışmaların Bilim Haritalama Tekniğine Göre Analizi”, Verimlilik Dergisi, 3, 55-74.
- Papenhausen, C. ve Einstein, W. (2006). “Implementing the Balanced Scorecard at a College of Business”, Measuring Business Excellence, 10(3), 15-22.
- Philbin, S.P. (2011). “Design and Implementation of the Balanced Scorecard at a University Institute”, Measuring Business Excellence, 15(3), 34-45.
- Sayed, N. (2013). “Ratify, Reject or Revise: Balanced Scorecard and Universities”, International Journal of Educational Management, 27(3), 203-220.
- Taylor, J. ve Baines, C. (2012). “Performance Management in UK Universities: Implementing the Balanced Scorecard”, Journal of Higher Education Policy and Management, 34(2), 111-124.
- Valderrama, T.G., Cornejo, V.R. ve Bordoy, D.R. (2013). “Balanced Scorecard and Efficiency: Desing and Empirical Validation of Strategic Map in the University by Means of DEA”, American Journal of Operations Research, 3, 30-52.
- Wu, H., Lin, Y.K. ve Chang, C.H. (2011). “Performance Evaluation of Extension Education Centers in Universities Based on the Balanced Scorecard”, Evaluation and Program Planning, 34(1), 37-50.
- Yu, M.L., Hamid, S., Ijab, M.T. ve Soo, H.P. (2009). “The e-Balanced Scorecard (e-BSC) for Measuring Academic Staff Performance Excellence”, Higher Education, 57(6), 813-828.
- Zangoueinezhad, A. ve Moshabaki, A. (2011). “Measuring University Performance Using a Knowledge-Based Balanced Scorecard”, International Journal of Productivity and Performance Management, 60(8), 824-843.
Ayrıntılar
| Birincil Dil | Türkçe |
|---|---|
| Bölüm | Makaleler |
| Yazarlar | |
| Yayımlanma Tarihi | 30 Temmuz 2022 |
| Gönderilme Tarihi | 27 Aralık 2021 |
| Yayımlandığı Sayı | Yıl 2022 Sayı: 3 |
Verimlilik Dergisi Creative Commons Atıf-GayrıTicari 4.0 Uluslararası Lisansı (CC BY-NC 4.0) ile lisanslanmıştır.